Cancellation and Refund Policy
Last updated: January 2024
7-Day Money Back Guarantee
We offer a 7-day money-back guarantee on all AI minute purchases if you've used less than 10% of your purchased minutes.
1 Refund Eligibility
Eligible for Refund
- Purchases made within the last 7 days
- Less than 10% of purchased minutes used
- First-time refund request for the account
- Technical issues preventing service usage
Not Eligible for Refund
- Purchases older than 7 days
- More than 10% of minutes used
- Free bonus or promotional credits
- Accounts with previous refunds
- Terms of Service violations
2 How to Request a Refund
To request a refund:
Email us at refunds@hintqai.com
Include your account email and purchase details
Explain the reason for your refund request
Our team will review within 24-48 hours
3 Refund Processing
Review Time
24-48 business hours
Processing Time
5-7 business days
Refund Method
Original payment method
4 Partial Refunds
In certain situations, we may offer partial refunds:
- Service disruptions lasting more than 24 hours
- Billing errors or duplicate charges
- Special circumstances evaluated case-by-case
5 Cancellation Policy
5.1 Account Cancellation
You can cancel your HintQ AI account at any time by:
- Going to Account Settings → Delete Account
- Contacting support at hintqai@gmail.com
5.2 Effect of Cancellation
- Remaining AI minutes will be forfeited
- Access to services will be terminated immediately
- Your data will be deleted per our Privacy Policy
- No automatic refunds for unused minutes
6 Dispute Resolution
If you're not satisfied with our refund decision:
- 1Contact our escalation team at escalations@hintqai.com
- 2Provide additional documentation if needed
- 3Allow 3-5 business days for review
- 4Consider dispute resolution through your payment provider
7 Special Circumstances
We understand that exceptional circumstances may arise. For cases involving:
Please contact us with documentation, and we'll review on a case-by-case basis.
8 Contact Us
For refund and cancellation inquiries:
Note: This refund policy is subject to change. Please review regularly for updates. Changes will not affect purchases made under previous policy versions.